Sales Operations

The Aged Lead Opportunity: What Most Salespeople Get Wrong

Most salespeople treat aged leads as garbage. They're not — they're a systematically mispriced asset class. Here's what 20 years of working them taught me.

May 6, 2026

Why Lead Management Still Beats CRM for Sales Teams Working Internet Leads

I coined the term 'lead management' in 2005 to differentiate it from CRM. Twenty years later, most companies still confuse the two — and pay for it in conversion rates.

May 1, 2026