Helping Customers Requires Selling to Customers

 

Time to Sell

Most marketers are soft.

  • We’re afraid to sell to customers
  • We’re afraid to ask customers to buy
  • We’re afraid to tell customers what’s good for them

How egotistical and self-centered can we be?

What? You say…

That’s right…you’re fear of feedback, failure, or flat out rejection is a HUGE disservice to customers.

Most of you are still reeling in confusion or already stopped reading. However, the smart ones in the crowd are starting to get where I am driving.

Here’s the problem with soft marketers: They forget the customer came looking for help.

Whether an existing client or a new prospect they’re on your website or subscribed to your email list because they are looking for help.

They assume the customer knows what they do. We’re the experts. We understand mortgages, insurance, credit, networks, software, accounting, legal matters, or whatever else we might be service. Customers only know they need an expert.

If you don’t tell them how to buy the product or contract the service they need then you are letting them down. Worse than that they will go to someone else–possibly that is less qualified to help them.

They don’t get how revenue allows you to give more. I can’t emphasize this enough:

The More Profitable You are The More You Can Give!

If you want to be a charitable, caring, giving person then sell more! There is a reason Bill Gates can give $1 billion to charity. He is one of the richest people in the world. What’s more he has made millions and millions of people’s lives better by selling to them.

Get it? Ultimately, the customer loses.

This is the real bottom line. If you don’t sell you products and services. If you don’t guide your customers to a successful solution then they will certainly walk-away disappointed.

Now you have a decision to make.

Do you want to help your customers? Of course you do.

Then please, please start selling to them!

Taking the Time to be Mean

I should stop being surprised.

People will go out of their way, interrupt their busy lives, and waste precious time to be mean to you.

In my experience, as a recipient of meanness and (embarrassing confession ahead) an occasional disher of meanness, almost ALWAYS it comes on the heals of the meanie’s own misunderstanding or confusion.

Taking the Time to be Mean

I’m an Internet Marketing guy.

One of the things I do is email marketing.

I pride myself on being one of the good guys. That’s why some of the biggest companies in the Detroit-metro area trust me to design the campaigns and write the copy that they use to market to their customers.

I have to be good a guy, my wife and children depend on it.

To keep my marketing edge and test things–without using my clients’ email lists as guinea pigs–I run several of my own email lists and newsletters.

(Would you like to try one of my free ones? Subscribe here.)

All of these lists are double opt-in. Meaning you have to agree TWICE for me to send you any emails.

Yet, the other day I got two complaints! Both took the time to write me nasty, mean good-bye letters.

  • Both asserted that they did not subscribe to my email list. That’s impossible
  • Both said they didn’t appreciate me “soliciting” them. Sorry, I need some return on all the time I took preparing the free stuff I gave you
  • Both took the time to unsubscribe, complain, and then write and send me a personal email

Why I Take It So Personally (I know I shouldn’t)

My emails are great. Okay, personal opinion I concede, but I try. They are often full of free things–tips, tricks, free advice about Internet marketing.

However, occasionally I get really nasty and offensive and try to sell something.

I don’t have to sell things to people on my email lists.

I make most of my money selling for others (i.e., selling to their lists) or selling them lead management software to handle all of the sales leads I generate for them.

I sell to them because:

  • I have something I genuinely think will help them
  • I need to practice selling to learn new things
  • I can take those learnings and give them away (to them) as FREE advice

Don’t be mean. Here’s what I’ve started to do:

  1. Assume I’m misunderstanding the other person’s intent
  2. If I don’t like it I just walk away

99% of the time that keeps me in a Zen-like state of calm. I avoid making a jerk of myself. Oh, and I also save a ton of time and aggravation.